HashDesk - Online Helpdesk Solution

Organisations in virtually every industry sector rely on their IT systems to conduct business. The IT department's ability to resolve technology issues and manage the ever-changing IT infrastructure is critical to support business goals. In order for today's businesses and organizations to maintain and improve customer service and optimize help desk staffing levels your help desk solution must help you create... an efficient, cost effective, web based customer focused support environment!

Whether you currently track support requests on paper or spreadsheet, or presently have a helpdesk solution that is no longer adequate for your current needs, we invite you to take a look at our helpdesk solution, HashDesk , which enables you to provide a cost effective intranet or internet help desk support environment.

The HashDesk Suite has an in-built full featured Knowledge Base System enabling you to provide customer self help, different levels of internal support documentation and more. A few applications of HashDesk are:

• Intranet/Extranet Web Customer Support Portal
• Internet Help Desk Solutions Software
• Issue Tracking
• Inter-Department Service Request Tracking - i.e. equipment moves

What will it do for you?

Reduced Support Staff Time:
Customers can easily submit a support request through your web site or company Intranet/Extranet. These requests are automatically added to the Help Desk ticket queue, reducing the number of inbound support calls and eliminating the ticket creation process by your help desk support staff. Of course, your support staff can manually add help desk tickets as well. Through our help desk solution, customers can also track the status of their request through your web site.

Organize & Track Requests Across Departments
Distributed Help Desk Software Management allows each department or group within your organization to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk.

Features

• Fully-automated call management, prioritization, ownership and audit trail.
• Fully-customisable IT Asset management.
• Web Self Service for customers.
• Fully-automated email integration with shared mailbox support.
• Resource scheduling and calendaring are standard.
• KnowledgeBase for common problems and solutions.
• Guided decision-tree operator scripts.
• Full rights management to control the access and use of the solution by technicians and customers.
• Comprehensive, wizard-driven business reporting environment with graphics and real-time report options.
• Fast and easy to install, configure and deploy.
• Fully-customisable table schema and user interface.

To view demo visit www.hashdesk.com